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Tonercart Ltd and its subsidiaries respect your privacy. This Privacy Policy informs you of our privacy practices and of the choices you can make about the way your information is collected and how that information is used. This Privacy Policy is readily available on our home page and at the bottom of webpage on our website.

1. Scope This Privacy Policy

Tonercart Ltd website may provide links to third-party websites for your convenience and to enhance your use of this website. If you access those links, you will leave the Tonercart Ltd website. Tonercart Ltd does not control those sites or their privacy practices, which may differ from Tonercart Ltd's practices. We do not endorse or make any representations about third-party websites. The personal data you choose to provide to or that is collected by these third parties is not covered by Tonercart Ltd Privacy Policy. We encourage you to review the Privacy Policy of any company before submitting your personal information.

We may also provide social media features on our website that enable you to share Tonercart Ltd information with your social networks and to interact with Tonercart Ltd on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that could be shared by those sites.

2. Collection of Personal Information

To serve you better and understand your needs and interests, Tonercart Ltd collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your products, enter contests, participate in surveys or apply for a job at Tonercart Ltd, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; financial information such as your credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we may ask you to provide additional sensitive personal information. This information will be used by our financial services providers in determining whether to extend you credit.

If you choose to use a tell-a-friend program on our site, we will ask you for your friend's e-mail address or mobile phone number and automatically send your friend a one-time message inviting your friend to visit the site. Tonercart Ltd uses and stores this information only for the purpose of sending this one-time message.

If you post, comment or share personal information, including photographs, to any public forum on an Tonercart Ltd site, social network, blog, or other such forum, please be aware that any personal information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor Tonercart Ltd have control over. Tonercart Ltd is not responsible for the personal information you choose to submit in these forums.
In addition to the information you provide, Tonercart Ltd may also collect information during your visit to our website through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other information-gathering tools. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived . They may also collect information about your Internet Protocol (IP) address, click stream behaviour (i.e. the pages you view, the links you click, and other actions you take in connection with Tonercart Ltd websites or "powered by" websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. Tonercart Ltd may also use some of these Automatic Data Collection Tools in connection with certain emails sent from Tonercart Ltd and therefore may collect information using these tools when you open the email or click on a link contained in the email.
Tonercart Ltd also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. The information Tonercart Ltd collects from its commercial sources may be used along with the information Tonercart Ltd collects when you visit Tonercart Ltd's websites. For example, Tonercart Ltd may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.

Please be aware all of Tonercart Ltd's premises are covered by Closed Circuit TeleVision (CCTV) Systems to maintain security around Tonercart Ltd Production Facilities, Warehousing and Office locations. All premises feature signage which make visitors aware of the CCTV Systems which have been deployed. Tonercart Ltd store the recordings for a limited amount of time and are only accessible by a concise team of the management personnel, one of which has been nominated as our Data Protection Officer. Tonercart Ltd CCTV systems have been configured to automatically delete out-of-date and irrelevant recordings. Tonercart Ltd's CCTV Systems have been designed to only cover Tonercart Ltd premises and are unobtrusive to surrounding properties. Please refer to Section 8: GDPR Compliance should you wish to make a request for this personal information.

Please be aware telephone calls made to and from Tonercart Ltd may be recorded. For further information, please refer to our Call Recording Policy..

3. How We Use Your Information

The information Tonercart Ltd collects to understand your needs and interests helps Tonercart Ltd deliver a consistent and personalised experience. For example, Tonercart Ltd may use your information to

  • Assist you in completing a transaction or order;
  • Prevent and detect security threats, fraud or other malicious activity;
  • Communicate with you about products and services;
  • Provide service and support;
  • Update you on new services and benefits;
  • Provide personalised promotional offers;
  • Select content to be communicated to you;
  • Measure performance of marketing initiatives, ads, and websites "powered by" another company on Tonercart Ltd's behalf;
  • Allow you to participate in contests and surveys;
  • Contact you regarding Tonercart Ltd products or services;

The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.

Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or Tonercart Ltd and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

4. How We Share Your Information

Tonercart Ltd will not sell, rent or lease your personal information to others except as described in this Privacy Policy. Tonercart Ltd shares personal information in the following ways:
Tonercart Ltd retains service providers and suppliers to deliver complete products, services and customer solutions and to assist Tonercart Ltd with marketing and communication initiatives. These providers and suppliers include, for example and not limited to, credit card processors, providers of customer support and live-help, marketing, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of Tonercart Ltd and may not use it for any purpose other than to carry out the services they are performing for Tonercart Ltd.

From time to time, Tonercart Ltd participates in marketing initiatives with other companies, including websites "powered by" another company on behalf of Tonercart Ltd. As part of these initiatives, certain Tonercart Ltd services and marketing communications may be delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal information with both Tonercart Ltd and the other companies participating in these initiatives. For example, you may receive marketing communications from Tonercart Ltd and other companies or have the opportunity to register online for software products from multiple companies. If you choose to provide personal information only to Tonercart Ltd, Tonercart Ltd will not share this information with the other companies participating in that marketing initiative. If you choose to provide personal information to the other companies, that personal information will be handled according to the privacy policy of those companies which may differ from Tonercart Ltd's policies and practices.

Except as described in this Privacy Policy, Tonercart Ltd will not share the personal information you provide to Tonercart Ltd with non-Tonercart Ltd third parties without your permission, unless to: (i) respond to duly authorised information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of Tonercart Ltd or its subsidiaries; or (v) protect the rights or personal safety of Green Agenda employees and third parties on or using Tonercart Ltd property.

Circumstances may arise where, whether for strategic or other business reasons, Tonercart Ltd decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is Tonercart Ltd's practice to seek appropriate protection for information in these types of transactions.

5. Children's Privacy

Tonercart Ltd does not knowingly collect information from children under the age of 13 and does not target its websites to children under 13. We encourage parents and guardians to take an active role in their children's online activities and interests.

6. Subscription Communications

Subscription communications include email newsletters, direct mail/postal mail, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:

  • Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included at the bottom of each email subscription communication.
  • To unsubscribe from messages delivered to mobile devices, reply to the message with the words "STOP" or "END".
  • Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions.
  • Contact your nomiated Executive Account Manager with the contact details provided.
  • Email gdpr-compliance@tonercart.co.uk with your request.
  • Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from Tonercart Ltd where accepting the communications is a condition of receiving the services.

7. Access To and Accuracy of Your Information

Tonercart Ltd strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. Tonercart Ltd provides individuals with reasonable access to personal information that they provided to Tonercart Ltd and the reasonable ability to review and correct it or ask for anonymity, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to Tonercart Ltd you can return to the Web page where you originally submitted your data and follow the instructions on that Web page.

Please refer to Section 8 : GPDR Compliance for information relating to how to submit a Subject Access Request (SAR).

Tonercart Ltd takes seriously the trust you place in us. To prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Tonercart Ltd utilises appropriate physical, technical and administrative procedures to safeguard the information we collect.

When collecting or transferring sensitive information such as credit card information we use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, Tonercart Ltd subscribes to a fraud management service. This service gives you and Tonercart Ltd an extra level of security to guard against credit card fraud and to protect your financial data.

8. GDPR Compliance

The General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.

Our Data Protection Officer has setup a dedicated point of contact to respond to any queries regarding GPDR, information requests and compliance orders. Please contact gdpr-compliance@tonercart.co.uk with any queries or requests such as:

  • Access your personal data by making a Subject Access Requests or SAR;
  • Prevent Tonercart Ltd processing your information and removal from our records;
  • Which third-party entities Tonercart Ltd has shared your personal data with in order to faciliate our services to you as one of our partners.

9. Information Commissioners Office: The Data Protection Regulator

You have the right to make complaint or seek advice from a supervisory authority should you feel your personal information has been processed in a non-complaint fashion. The Information Commissioner’s Office (ICO) is the United Kingdom’s independent body set up to uphold your rights to data privacy. Below are the contact details for the Information Commissioner's Office (ICO).

The Office of the Information Commissioner,
Wycliffe House,
Water Lane,

Phone: +44 (0) 303 123 1113 ( National Rate Number )
Phone: +44 (0) 01625 545 745 ( Local Rate Number )
Fax: +44 (0) 1625 524 510

Website: www.ico.org.uk ( Links to an External Website )

10. Changes To This Privacy Policy

If we change our Privacy Policy, Tonercart Ltd will post the revised version on this webpage and provide a revision date. If Tonercart Ltd make significant changes to this Privacy Policy, you may also be notified by other means, such as sending an email, posting a notice on our website home page or direct contact via your nominated Executive Account Manager.

This Privacy Policy and webpage was last revised on 23/01/2024.